Top

FAQ & Tips

What would you like to know about EMUI?

Multimedia

This is how photos are loaded on all Android phones. This does not indicate that your phone is faulty.

Cause: In order to load photos more quickly, Android phones first display a blurred preview of high resolution images before they are loaded fully.

To increase the speed for uploading pictures, an unclear picture is shown first, which is then refreshed in grid form, which shows buffering or flickering. Rest assured that this is normal for uploading pictures.

Cause

When the picture mode is set to always rotate, even if Auto-rotate is turned off, the picture will still rotate when you view it.

Solutions

Touch Gallery > More > Settings > Photo orientation, select Follow system settings, so that the picture rotate function will turn off with the Auto-rotate function.

  • Touch the Albums tab to view all the picture albums. Only the timeline pictures are displayed in the gallery Photos tab.

  • Go to Gallery, select the Albums tab, touch More > Hide albums, and check whether the hidden switch is turned on for some albums. Turn off the hidden switch for albums to display the albums.

Scenarios

You can set the third party music player you prefer as the default music player for music files.

Use the following steps:

Go to Settings > Apps > Settings > Default app settings, touch Music, and then select a third party music player to be the default music player.

Cause

The cache produced from playing online music and videos will use a very small amount of internal storage space and will not affect your experience.

Recommendations

Go to the Phone Manager > Cleanup, go to the system cache, select the music or video online cache, and then clear the cache.

Cause

Android version 4.4 does not support Adobe Flash Player. If the video format is a Flash format, the browser cannot parse it. Rest assured that this is not a phone fault.

Recommendations

It is recommended that you download a third-party browser that supports Flash to play Flash videos.

System Settings

To rename protected apps as screen lock app clearing, touch Phone Manager > Remaining > Close apps after screen lock, and turn on the apps that need protection.

Therefore, protected apps won't be cleared and receiving messages won't be affected.

Go to Phone Manager > remaining, and turn on the Low resolution power saving switch. Your phone adjusts the resolution according to the status of software currently running to save power. Rest assured that decreasing the resolution will not affect how smooth your phone is or the display effect.

When your battery level is low, enabling super power-saving mode can extend the standby time of your phone. In super power-saving mode, only some apps are available. Super power-saving mode closes after you have recharged and restarted your phone to increase the user experience so that more apps can be used.

Network

Issues

Your phone will automatically switch to the Wi-Fi network when the Wi-Fi switch is enabled on your phone and you're near a Wi-Fi hotspot.

Cause

Your phone will select Wi-Fi as the default network when the Wi-Fi network and a mobile network are both enabled.

Solutions

You can use the Wi-Fi network to go online or turn off the Wi-Fi switch and continue using the mobile network.

Cause

  • Check that the mobile data is available for the phone with the shared Wi-Fi hotspot.

  • Check if there are device restrictions set for the phone with the shared Wi-Fi hotspot.

  • Check that the information is correct for the Wi-Fi hotspot.

Solutions

  • Try turning off the Wi-Fi switch for the phone with the shared Wi-Fi hotspot, and then check that the data is normal for the phone's data network.

  • Turn off Wi-Fi sharing on the shared device, and turn it back on again and try connecting again.

  • Enter the hotspot password again, and then try connecting again.

Cause: Your phone will automatically terminate downloads when the screen turns off in order to reduce power consumption.

Solution: Follow the steps below to stop your phone from terminating downloads when the screen is off.

  • Touch Settings > Wi-Fi > Configure.

  • Touch Keep Wi-Fi on during sleep.

  • Select Always.

Cause: You have enabled Wi-Fi+ or installed a third-party app that automatically enables Wi-Fi.

Solutions

  • Go to Settings > Wi-Fi > Wi-Fi+ and check whether you have enabled Wi-Fi+. When Wi-Fi+ is enabled, your phone will automatically disable Wi-Fi when you are not within range of a known Wi-Fi network. Wi-Fi will be automatically re-enabled when you are within range of a known network.

  • Check whether you have installed a third-party app that automatically enables Wi-Fi.

Cause: Your phone will not automatically reconnect to Wi-Fi when the screen is locked if you have been out of range of a network for more than 30 minutes.

Solution: Turn on the screen. Your phone will automatically connect to known networks.

Cause: Bluetooth and Wi-Fi use the same frequency (2.4 GHz), which can cause interference.

Solution: Avoid using Bluetooth and Wi-Fi at the same time. Disable Bluetooth when you want to download large amounts of data over Wi-Fi (such as when streaming video).

When Wi-Fi+ is enabled, your phone will automatically enable Wi-Fi when you are within range of a known Wi-Fi network.

  • The Wi-Fi network must have an Internet connection. Public hotspots (hotspots that require you to log in using a web browser) are not supported.

  • A SIM card must be inserted and your phone must be connected to a cellular network.

  • Wi-Fi+ must have been enabled when you previously connected to the Wi-Fi network, otherwise your device will not record the network location.

If you disabled Wi-Fi when you were not connected to a Wi-Fi network, Wi-Fi+ will automatically enable Wi-Fi when you are within range of a known Wi-Fi network. Wi-Fi will be disabled when there are no known Wi-Fi networks available.

Wi-Fi will not be disabled if you switched on Wi-Fi manually.

Communication

The system is designed with status bar notifications which can automatically recognize message content and provide shortcut operation keys where it doesn't affect the current operations. This is more convenient than pop-up notifications, which have been canceled for messages.

If you want to turn off the status bar notifications, go to > Notification & status bar > Notifications management, select the app, and then turn off the Status bar switch.

The default settings of the current version display the source of forwarded messages.

  • Sending one forward: For messages you receive, the default is set to add "sent from xxx" when a message is forwarded. This content is not added to messages that you have already sent.

  • Sending multiple forwards at once: For messages you receive or have sent, the default is set to add "sent by xxx" when multiple forwards are sent at once.

If you do not need to add "sent by xxx", you can manually delete this from the editing field.

To protect your privacy and avoid the screen turning on too often and influencing the system standby time, the current system default is set as follows: When the screen is off and new messages are received, an alert will appear and the status indicator will flash according to your ringtone and vibration settings, but the screen will not turn on.

Use the following steps to set the screen to turn on:

Go to > Screen lock & passwords > Screen lock style, and then set your phone to Magazine unlock. In Notification & status bar, turn on the Notifications turn on screen switch, so that your screen will automatically turn on when you receive notifications.

The following five send limits usually apply:

  • Daily send limit

  • Recipient limit

  • Send limit per IP address (daily)

  • Send limit per IP address (per minute)

  • Send interval limit

Receive limits:

Many email service providers have a receive limit to block spam and phising messages. If you send emails to a recipient too frequently, or you send lots of emails to one recipient, your emails may be bounced by the recipient's service provider. It is recommended that you allow a longer interval in between sending emails.

Email send and receive limits vary between service providers. Please visit the service provider's website for more information.

Your phone supports simultaneous calls and mobile data. Please check that your carrier also supports this feature.

Phones on the China Unicom network can make calls and use mobile data simultaneously in 3G mode.

Phones on the China Telecom network can make calls and use mobile data simultaneously in 4G mode.

If there is VoLTE support in your location, switch on VoLTE. You can then make calls and use mobile data simultaneously on 3G and 4G networks.

Numbers that you have recently called are displayed under Frequent in Favorites.

To improve the user experience, your phone automatically adds numbers to your favorites. This does not indicate that your phone is faulty..

You can bar your phone from dialing international numbers.

Instructions

  • First, ensure that a SIM card is inserted, and then touch Dialer.

  • Touch > Settings > Additional settings > Call barring.

  • Switch on Outgoing international and Outgoing international roaming.

  • Follow the onscreen instructions to configure a call barring password.

Call log entries are only merged when the previous call to/from a contact was made using the same number.

Issue:

If you add the same phone number to multiple contacts and only some of these contacts have a profile picture, you may not see a profile picture when there is an incoming call.

Cause:

Your phone only displays the caller ID of the first contact for which you stored that number.

Recommendations:

Ensure that there are no duplicate entries stored in your phone or SIM card contacts. You cannot configure profile pictures for contacts stored on the SIM card.

Update

After receiving update reminders, touch Settings > Updater to view the content of the updates and decide whether to perform the updates.

A system update will improve the performance of your phone, strengthen person privacy and data protection capability, and provide you with newer functions. Therefore, it is recommended that you update as soon as possible. If you choose to perform the update, the current system can still be used.

An online update will not clear the user data, however, in order to protect your data security, it is recommended that you perform a data backup before updating.

Solutions

  • Change to a network environment with a better signal.

  • Online updates are usually sent in batches. If you haven't received an update notification for a long time, touch Settings > Updater > Check for updates, and your phone will detect whether there is a new version available or not.

  • If your phone has been rooted, check whether some of the system files have been deleted. If so, please visit one of the Huawei after-sales service centers to perform a version update.

Tips & Tricks



Load More Tips